Shipping and returns

Delivery costs:
The prices stated on the product pages include the statutory value added tax and other price components.

Deliveries worldwide. However, delivery to packing stations cannot be made.

Orders over € 100.00 are delivered free of charge.
Orders under € 100.00 are the shipping costs for deliveries to;
-Netherlands + Belgium € 6.95
-Germany + France € 11.95
-Austria € 16.95

We ship worldwide! Shipping costs to other countries on request.


We usually work with the following shipping service providers: UPS and POSTnl. Of course, we will email you the tracking number of the transport company after the dispatch has been sent. You can track your order online at any time.


Right to cancel

You have the right to cancel this contract within 14 days without giving any reason.

The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

To exercise the right to cancel, you must inform us (Pianocarpet, Kokosstraat 4, 8281JC Genemuiden, Nederland, [email protected], Tel: 0031 650 298 732) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail). You may use the attached model cancellation form, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired. 

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement without undue delay, and not later than – 

(a) 14 days after the day we receive back from you any goods supplied, or 

(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or 

(c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract. 

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.


The right of cancellation does not apply to the following contracts:

  • Contracts for the delivery of articles made to your needs (for example a different color or a different size) are personalized special requests. Unfortunately, in this case we cannot guarantee a return of the goods.


Model Cancellation Form

- To Pianocarpet, Kokosstraat 4, 8281JC Genemuiden, Nederland
- I / we [*] hereby give notice that I / we [*] cancel my / our [*] contract of sale of the following goods [*] / for the supply of the following service [*],
- Ordered on [*] / received on [*]

- Name of consumer(s)

- Address of consumer(s)

- Signature of consumer(s) (only if this form is notified on paper)

- Date

[*] Delete as appropriate